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Salesforce Certified Administrator

Salesforce Certified Administrator Exam :

Number of Questions: 60
Item Types: Multiple Choice
Exam time: 90 Mins.
Passing score: 65%
Price: $200 USD
Retake Fee: USD 100

Syllabus for Salesforce Administrator 201 Certification Exam

Organization Setup And User Setup	10%
Describe the components of the company profile Identify the steps to set up and/or maintain a user Given a scenario, troubleshoot common user access and visibility issues Global User Interface
Global User Interface And Security and Access	16%
Distinguish between the various UI settings that an administrator controls Explain the various organization security options Describe the features and capabilities of the Salesforce sharing model Given a scenario, apply the appropriate security controls Describe the various settings and permissions a profile controls Given a scenario, determine the appropriate use of a custom profile
Standard And Custom Objects	18%
Describe the standard object architecture and relationship model Explain how to create, delete, and customize fields, page layouts, and list views for custom and standard Objects Given a scenario, determine the appropriate fields and page layouts for an object Explain how to create, delete, and customize record types and business processes Given a scenario, determine the appropriate record types and business processes Explain the implications of deleting fields Describe when to use and how to create formula fields
Sales Cloud Applications & Service Cloud Applications	15%
Given a scenario, identify the capabilities and implications of the sales process Given a scenario, identify when to apply the appropriate sales productivity features in both Salesforce Classic and Lightning Experience Describe the capabilities of products and price books Describe the capabilities of lead management Given a scenario, identify how to automate lead management Describe the capabilities of campaign management Describe the capabilities of case management Given a scenario, identify how to automate case management Describe the capabilities of solution management Describe the basic capabilities of portals Describe the capabilities of Communities Describe the capabilities of Salesforce Knowledge
Activity Management, Chatter And Data Management	15%
Describe the capabilities of activity management Describe the features of Chatter Describe the considerations when importing, updating, transferring, and mass deleting data Given a scenario, identify tools and use cases for managing data Describe the capabilities and implications of the data validation tools Describe the different ways to back up data
Content and folder Management And Reports and Dashboard	15%
Describe the capabilities of Content Describe how folders can be used to organize and secure communication templates, dashboards, reports, and documents Describe the options available when creating or customizing a report Describe the impact of the sharing model on reports Describe the options available when creating and modifying dashboards Describe the capabiltities of custom report types
Workflow Automation	07%
Describe when workflow are evaluated Describe the capabilities of workflow rules and actions Given a scenario, identify the appropriate workflow solution Describe capabilities and use cases for the approval process
Desktop and Mobile Administration	02%
Describe the capabilities of Salesforce1 and SalesforceA Describe the installation and synchronization options of Salesforce for Outlook
AppExchange	02%
Identify use cases for AppExchange applications

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