CRM – Functional – Service

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Best MS Dynamics CRM Functional Service Training Institute in Noida

MS Dynamics CRM Functional Service Training in Noida is organized by 10Daneces. 10Daneces is a leading Industrial training institute in Noida. We provide most learning environment for major technical MS Dynamics CRM Functional Service at affordable price. The best MS Dynamics CRM Functional Service training institute in Noida offers the best technical IT training for the regarding MS Dynamics CRM Functional Service. We provide basic and advanced level MS Dynamics CRM Functional Service Training in Noida with proper practically knowledge. At 10Daneces, MS Dynamics CRM Functional Service Training is offered by industry experts having 8-10 Yrs. of experience.

10Daneces has well prepared hardware lab for MS Dynamics CRM Functional Service training in Noida. Hardware & Software are required to learn all the skills set for MS Dynamics CRM Functional Service training. Our trainers organize job oriented MS Dynamics CRM Functional Service training. 10Daneces is one of the well-equipped MS Dynamics CRM Functional Service training center in Noida. We provide training on a real-time project which helps to student in a better understanding. 10Daneces & our trainers also help to student to get placement in top MNCs by preparation at different strategies. We have designed MS Dynamics CRM Functional Service content and syllabus to achieve their professional goals.

Furthermore, 10Daneces is the well-known MS Dynamics CRM Functional Service training center in Noida with high tech infrastructure & lab facilities. We also provide access of servers so that candidates will implement the projects at home easily. More than 3000+ candidates are mentored by 10Daneces in MS Dynamics CRM Functional Service training in Noida at very affordable fees.

MS Dynamics CRM Functional Service Training & Placement in Noida

In addition, 10Daneces built-in multi-facilitate class rooms with installed projectors. So that, candidates can better understand the topic in the better way. Our strong associations with top organizations like HCL, Wipro, Dell, Birlasoft, TechMahindra, TCS, IBM etc. make us capable to place our students in top MNCs across the globe. 10Daneces is one of the best MS Dynamics CRM Functional Service training center in Noida with 100% placement support. We have placed thousands of students according to their skills and area of interest that makes us student’s preferred MS Dynamics CRM Functional Service training institute in Noida. Next, we closely monitor the growth of students in our training and assist them to increase their performance and level of knowledge.

Key Features of Training in 10Daneces

  • Video Recording of every session will be provided to candidates.
  • Live Project Based Training.
  • Job-Oriented MS Dynamics CRM Functional Service Curriculum.
  • Design POC (Proof of Concept): This process is used to ensure the feasibility of the client application.
  • MS Dynamics CRM Functional Service Curriculum is approved by Hiring Professionals of our client.
  • Post Training Support will help the student to implement the knowledge on client Projects.
  • Certification Based Training are designed by Certified Professionals from the relevant industries focusing on the needs of the market & certification requirement.

Introduction

  • Customer Scenarios
  • Customer Service Entities and Record Types

Cases

  • Creating Case Records
  • Understanding the Process Ribbon and Menu Options
  • Case Resolution, Cancelling and Deleting
  • Assigning Case Records
  • Other Actions on Cases From Forms and Views
  • Working with the Subject Tree
  • Working with the Case List and Views

Knowledge Base

  • Article Templates
  • Creating, Approving and Publishing Articles
  • Using and Searching the Knowledge Base
  • Cases and Knowledge Base Articles
  • Sending Knowledge Base Articles

Queue Management

  • Queue Management

Contracts

  • Contracts and Contract Templates
  • Creating and Working with Contracts
  • Using Contracts with Cases

Analysis, Reports and Goals

  • Customer Service Reports
  • Customer Service Charts and Dashboards
  • Customer Service Goals and Metrics

Service Scheduling

  • Service Scheduling Scenarios
  • Service Scheduling Terminology
  • Service Scheduling Process
  • Resources, Services and Selection Rules
  • Include Customer Preferences
  • Understand Sites and Same-Site Requirements
  • Manage Business Closures
  • Explain the Service Activity Scheduling Engine
  • Working with Service Activities and the Service Calendar
  • Close, Cancel, or Reschedule a Service Activity

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Course Features

Real-Life Case Studies
Assignments
Lifetime Access
Expert Support
Global Certification
Job Portal Access